Information

01 · Booking and payment

Booking and payment

After you check your dates and guest count, submit a booking request to place a temporary hold before payment is confirmed. Both homes require a minimum stay of six nights.

1. Choose dates and guests

   Enter your check-in and check-out dates and guest count to see available homes.

2. Submit a booking request

   Enter the guest name, email address, and phone number, then agree to the booking policy before submitting.

3. 12-hour payment window

   After your request is received, your dates are held for 12 hours. Transfer instructions and the deadline are sent by email.

4. Payment check and confirmation

   After the host verifies the transfer, the booking is confirmed by email. If payment is not verified by the deadline, the hold is released automatically.

Bank details are sent after a booking request. A new booking uses the 6-, 14-, or 30-night package first, then charges KRW 100,000 per extra night at Sanbang or KRW 110,000 at Beophwan. Check-in is after 16:00 and check-out is before 11:00; the exact address is shared one day before arrival. One small dog is welcome, with a KRW 50,000 cleaning fee for each additional small dog. Smoking is not allowed; one parking space is available. Please avoid disturbing other residents and take care not to damage the property.

02 · Cancellation and refunds

Cancellation and refunds

The following refund rules apply based on the check-in date.

03 · Privacy policy

Privacy policy

Jeju Meomum processes personal information only as needed to operate reservations.

Data collected

Name, email address, phone number, stay dates, guest count, pet information, and optional requests

Purpose of processing

Checking availability, sending booking and confirmation notices, responding to enquiries, and processing cancellation requests

Retention period

Simple booking requests and general inquiries are retained for three months after completion. Booking contracts, cancellations, refunds, payments, and deposit-return records are retained for five years. Consumer complaints or dispute records are retained for three years.

Destruction procedure and method

We promptly destroy information when the retention period ends or its purpose has been fulfilled. Electronic files are permanently deleted, and paper records are shredded or incinerated.

Third-party provision

Jeju Meomum does not provide personal information to other businesses.

Entrusted processing

We use Google Firebase to operate the reservation service and store data, and Resend to send reservation emails.

Cookies and automatically collected information

We use only essential cookies for reservation-status access and administrator authentication. We do not use advertising, marketing, or behavioral analytics trackers.

Children's personal information

Jeju Meomum does not directly collect personal information from children under 14.

Your rights

You may request access to, correction or deletion of, and suspension of processing of your personal information. Submit your request by email; after identity verification, we will let you know the result.

Privacy enquiries

Privacy officer: Baek Taeyeon · naty0718@naver.com · +82 10-3996-7222

Effective date and notice of changes

This policy takes effect on October 26, 2026. We will announce material changes on this website at least seven days before they take effect.